Terms

These terms apply when you use the Prominent Glass website and when you book our services. By using the site or booking a job with us, you agree to them. Please read them alongside our Privacy Policy.

Using this website

The information on this site is general in nature and provided in good faith to help you understand what we do. We keep it as accurate and current as we can, but it is not a guarantee of any particular outcome for your property. The content, branding, and images on this site belong to us and may not be reused without our permission. Our booking app is hosted on a separate site and has its own terms.

Bookings and quotes

Bookings are made through our online booking app. Because every property is different, the price for your job is based on the information you give us and confirmed once we have assessed the work needed. We will let you know the scope and price before we start, so there are no surprises.

Payment

No deposit is required to book. Payment is due once the job is done and you are happy with the work. Payments are handled through our booking and payment providers.

How we work

We carry out every job to the relevant standards and in a safe, workmanlike way, using suitable materials and methods for your property. Where any aftercare or precautions apply, we will give you those specific instructions to follow on the day.

Our warranty

We stand behind our work. If an issue covered by our workmanship guarantee comes back within the warranty period for the work we carried out, we will come back and sort it at no extra charge.

The warranty covers the specific areas and work we were engaged to do. It does not cover issues caused by things outside our control, such as later building work, renovations, storm or structural damage, general wear and tear, or areas we were not asked to work on or could not access. This warranty is in addition to the rights you have under the Australian Consumer Law.

Cancelling or rescheduling

Plans change, no worries. If you need to cancel or move your booking, just let us know as early as you can so we can free up the spot for someone else.

Liability

Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law or other laws that cannot be excluded. To the extent the law allows, where our services do not meet a guarantee that can be limited, our liability is limited to supplying the services again or covering the reasonable cost of having them supplied again.

Changes to these terms

We may update these terms from time to time. The current version will always be on this page, with the date it was last updated shown at the top. These terms are governed by the laws of Victoria, Australia.

Contact us

• Email: info@prominentglass.com.au
• Phone: 0421 816 278

Prominent Glass Pty Ltd